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Questions from current residents of LeaseGR rental properties

How do I submit a maintenance request?

Complete a maintenance request online or call our 24-hour maintenance hotline at 616-732-9946. Please do not call our general office number with routine maintenance requests. The maintenance number is better equipped to log your request.

What can I do to avoid major maintenance problems?

Given the weather in West Michigan, there are two problems we’re especially concerned about—frozen pipes and flooded basements. To avoid frozen pipes, please keep heat flowing to all areas of your residence, even those you rarely use. To lessen the possibility of a flooded basement, please check to be sure your sump pump is running during times of heavy rain or rapid thaw. If you’re not sure, call us. (Please note: not all residences have sump pumps.)

What if I have a maintenance issue after hours?

Most maintenance is performed during business hours (9-5, M-F). We send someone out after hours only for emergencies. No heat is the most common emergency. Burst pipes or flooding is another. No water at all is a third. If you have water, but no hot water, please call maintenance (616-732-9946) the next business day.

Is a plugged toilet considered an emergency?

A plugged toilet is considered an emergency only if it’s the only one in your home. Please try a plunger before contacting LeaseGR Rental Property Management. If our maintenance person solves the problem by simply using a plunger, we’ll have to charge you for the visit.

What should I do if I’m locked out of my home?

If you’re locked out during office hours (9-5, M-F), please call our office at 616-257-3997. If the problem occurs after hours, you’ll need to call a locksmith and then contact LeaseGR Rental Property Management when our office opens.

Can I get a pet?

It’s up to the owner of your property. Please call LeaseGR at 616-257-3997 and tell us what you have in mind. We’ll check with the owner and get back to you. If a pet is acceptable, an additional security deposit and rent surcharge may be required.

My lease ends soon—is there anything I need to do?

We’ll contact you about two months before your lease ends to ask if you’d like to renew. If you plan to move once your lease expires, you’re required by law to provide LeaseGR Rental Property Management with a 30-day written notice.

What should I do if I need to break my lease?

Please call our office at 616-257-3997 as soon as it looks like this might be a possibility. Breaking a lease is a fairly complex process; we’ll explain your obligations.

Can I use my security deposit for my final rent payment?

Unfortunately, the lease stipulates that your security deposit can’t be applied to your final rent payment.

How will I get my security deposit back after I move out?

Please provide your forwarding address to LeaseGR Rental Property Management within four days of moving out. Assuming we have your new address, we will return your security deposit and/or damage report within 30 days after you move out.

Can you help me buy a home when the time comes?

Absolutely. Melissa Knorr, owner of LeaseGR Rental Property Management, is also a real estate broker. So if you expect your next move to be into a home of your own, please contact her at 616-257-3997 or mknorr@leasegr.com. Melissa can help you cut through the confusion and find the perfect place.

 
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